Refunds and returns
Last updated 14 October 2026
Draft for review. Betta Beaut has not launched yet; this text will be reviewed by a lawyer before anyone's personal data is collected for real.
The final policy will be published before the first order is taken. The proposal below is what we intend to offer.
Products
- Damaged, wrong or expired products: report it from the order within 48 hours of delivery with a photo, and we refund or replace it.
- Unopened products in their original seal: return within 7 days of delivery for a refund.
- Opened skincare can't be returned for hygiene reasons, unless it caused a reaction — tell us and we'll help.
Salon bookings
- Booking through Betta Beaut is free; you pay at the salon.
- Cancel or reschedule up to 4 hours before your booking from My skin.
Subscriptions
You can cancel Premium or a business plan at any time; it stays active until the end of the period you paid for.
How refunds are paid
Refunds go back to the original payment method within 5–7 working days of approval. Cash-on-delivery orders are refunded by UPI.